Policies, T & C | Pixelle

Terms & Conditions

Committed to Quality

Pixelle takes pride in the quality and consistency of our products, and we are committed to providing excellent service to our customers. Our policies and established approach to best practices in shipping allow us to deliver on these expectations.

Person's hand pulling out a binder from a shelf

Terms and Conditions of Sale

Unless otherwise agreed by Pixelle in a written contract, Pixelle’s sale of products are subject to our Terms and Conditions of Sale, which are incorporated by reference into purchase confirmations.

Product Guarantee and Claims Manual

We pride ourselves on the quality of our products. In the event of an issue, we will work with you to investigate the claim and provide a resolution to your concern as quickly as possible.

Service and Policy Manual

This Service and Policy Manual is designed to document the policies and procedures of our product lines from our Chillicothe and Spring Grove facilities.

Roll Identification and Support Guide

Our rolls are marked with individual MNARI Identification numbers; used to identify unique finished goods. This allows the mill of origin as well as other pertinent details to be quickly identified.

Wet & Damaged Product Policy

Pixelle's comprehensive wet and damaged product policy outlines detailed procedures and solutions to address any issues encountered with our products.