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Policies and Claims

Committed to Quality

Pixelle takes pride in the quality and consistency of our products, and we are committed to providing excellent service to our customers. Our established approach to best practices in shipping allow us to deliver on these expectations.


The policy documents below provide important information related to doing business with Pixelle.


Approach to Transit Quality

As a courtesy, Pixelle can file a claim against the carrier on behalf of our customer. Pixelle will negotiate the claim with the carrier and issue credit to our customer upon final settlement.

Transit Damage Claims Form

Product Quality Commitment

We are proud of our reputation for investigating and resolving customer complaints in a prompt and equitable fashion. While we strive to produce papers that meet every expectation every time, we realize there may be instances when our best efforts are not enough.

Product Quality Claims Form

Manuals & Guides

Product Guarantee and Claims Manual

We pride ourselves on the quality of our products. In the event of an issue, we will work with you to investigate the claim and provide a resolution to your concern as quickly as possible.

Learn More

Roll Identification and Support Guide

Our rolls are marked with individual MNARI Identification numbers; used to identify unique finished goods. This allows the mill of origin as well as other pertinent details to be quickly identified.

Learn More

Service and Policy Manual

This Service and Policy Manual is designed to document the policies and procedures of our product lines from our Chillicothe and Spring Grove facilities.

Learn More

Submit a Claim

Claim submission will initiate a Pixelle settlement investigation. Final resolution will be consistent with Pixelle’s reimbursement policies.